What started out as freelance jobs materialised into a corporate job at a media agency, where I worked as a social media consultant for various brands in the region. During this time, I had to balance the demands of corporate life, work at building up … Read more at Huffington Post (blog).

“Jason is a key addition to the digital team, with his experience in social media, digital strategy and analytics, so his knowledge is going to be instrumental in innovating and pushing the boundaries as we all go forward.and more » … Read more at MarketWatch (press release).

By Wayne Risher As virtual debate rages on Facebook over Memphis's age-old problem of sky-high air fares, a consultant has been quietly working on a strategy for bolstering service at Memphis International Airport. International aviation … Read more at Memphis Commercial Appeal.

Kevin Dugan is marketing director at Empower MediaMarketing, founder of Cincinnati Social Media and a blogger on all things public relations, social media and marketing. Read his PR blog here and follow @prblog on Twitter. Organizers of this year's … Read more at Cincinnati.com.

This will allow users to compare pricing from over 700 OTA's and airline websites, plus 25 hotel vendors that search more than 400000 hotels worldwide. Watch out for an upcoming Eyefortravel article which will include an interview with Martin Lumbye, … Read more at Eye For Travel.

Want to change an airline's habits Try mass social mediaHow do you change objectionable practices by airlines, or for that matter, other public transport operators This account of how mass outrage in the US recently forced Spirit to refund a nonrefundable ticket to a dying Vietnam veteran suggests that in … Read more at Crikey [...]

Clarabridge and Connotate Partner to Provide World-Class Online and Social … Read more at MarketWatch (press release).

Agari Email TrustIndex Applies Big Data Insight to Reveal Online Travel … Read more at MarketWatch (press release).

Many social media firestorms have ignited around a company's failure on the service front. Take blogger Jeff Jarvis' Dell Hell, a series of online rants about his crappy laptop, or Canadian musician Dave Carroll's 2009 YouTube hit United [Airlines] … Read more at Adweek.

Putting on our CRM hats as you watch this train wreck unfold, you can re-headline this story as, How to Learn from the Spirit Airlines' Fiasco on How Not to Let Social Media and Angry Customers Answer for You. Rule #1 We screw up; customers, … Read more at MediaPost Communications.